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Max Kalehoff On Marketing, Media & The Edge…Plus Bonus Insights On Start-Up Culture & Raising Kids.
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Customer Service Now Resides Openly In The Court Of Public Opinion…Are You Listening?

Started by maxkalehoff · 1 year ago

AdAge editor Matthew Creamer wrote in this week’s edition:

The back-and-forth between companies and consumers, once contained in frustrated phone calls and letter-writing, is now being played out in public. The growth of consumer-generated media — not just YouTube videos but the millions and millions of bits of product feedback floating in the web ether — [...] ... Continue reading »

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