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Max Kalehoff On Marketing, Media & The Edge…Plus Bonus Insights On Start-Up Culture & Raising Kids.
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Product Focus Matters More Than Customer Focus

Started by maxkalehoff · 1 year ago

I can’t stand the words “customer-centricity” or “product-centricity.” They’re ugly and counter to their intention. I would prefer to say customer focus or product focus. That said, Gord Hotchkiss is correct in his presumption that product-focused leadership matters far more than customer-focused leadership:

Here’s ... Continue reading »

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