AttentionMax - Latest Comments in Want To Win Customers? Don’t Be Like A Wireless Carrier

Re: Want To Win Customers? Don’t Be Like A Wireless Carrier

maxkalehoff — Sat, 12 Jul 2008 12:27:10 -0000

Thanks Adam. All I gotta say is GO GET'EM!!!

Re: Want To Win Customers? Don’t Be Like A Wireless Carrier

Adam Francis — Fri, 11 Jul 2008 22:52:58 -0000

Hey Max, longtime reader of your work via Mediapost. Your post touched many of us here in Canada who are at war with one of our big 3 tel companies concerning their Iphone plans. The Iphone was officially launched today but the prices and available plans are ridiculous compared to those in the US. It's gotten to the point where a big online petition has sprung up!

http://ruinediphone.com/

Keep up the great work!

Re: Want To Win Customers? Don’t Be Like A Wireless Carrier

maxkalehoff — Fri, 11 Jul 2008 14:45:08 -0000

Hi Wisey...hopefully it will become a much bigger theme!

Re: Want To Win Customers? Don’t Be Like A Wireless Carrier

wisey — Fri, 11 Jul 2008 14:20:16 -0000

Re: Want To Win Customers? Don’t Be Like A Wireless Carrier

wisey — Fri, 11 Jul 2008 14:19:24 -0000

This appears to be the theme of the week...................
http://thedigestif.blogspot.com/2008/07/slightly-abusive-relationship-with.html

and
http://dearjanesample.wordpress.com/2008/07/08/in-search-of-customer-service/

Welcome to the band wagon.

Re: Want To Win Customers? Don’t Be Like A Wireless Carrier

maxkalehoff — Fri, 11 Jul 2008 12:39:13 -0000

Agree, Maria. I don't mean to rant, which is why I purposefully left out the
name of my horrible wireless carrier. But it just boggles the mind how badly
they treat customers. If I didn't feel I already was getting ripped off, I'd
be willing to pay a premium to a service with a good experience. But I fear
that all the carriers are the same. In other words, they all suck.

Re: Want To Win Customers? Don’t Be Like A Wireless Carrier

Maria Garcia — Fri, 11 Jul 2008 12:19:27 -0000

Sadly, I believe this is true of many companies, not only wireless carriers. Hopefully the web, with customers expressing their frustrations and bad experiences publicly, will help make these companies more aware of their less than optimal practices.